DIRECT REPAIR
NETWORK
DIRECT REPAIR NETWORK
The direct repair network facilities are some of the industry leaders in automotive and heavy equipment repair. In addition to the “top” independent repair facilities, we have also teamed up with the most recognized multi-shop owners (MSO’s) to provide the best in customer care. These facilities are well-known for their quality and service—both with customers and insurance companies.
Clear Communication
We help make appraisal assignments clear and easy by sending them directly from the Autobody Alliance portal to our certified repair facilities electronically. From there, repair estimates are uploaded back to the Autobody Alliance portal by the repair facilities, providing CIECA repair analytics. This helps minimize miscommunications and ensures the correct repairs are being made at the right cost.
Any agents or consumers who want to see a list of certified repair facilities can easily find them at AutoBodyAlliance.com.
Features
- QCS’s direct repair network reduces storage charges on total loss vehicles, ensuring more time for insurance companies to pick up a customer’s vehicle before being charged.
- Repairs are guaranteed for the duration of vehicle ownership, so your customers can be confident the work is being done right.
- Dedicated CSR’s and automated system-generated status requests mean reduced cycle times—which saves your adjusters time.
- Severity reduction through quality assurance review on all files, ensuring repair guidelines are in order with your company’s profile.
- Supplements are handled directly with the repair facility, reducing cycle time and adjuster workload.
- Customer service is enhanced through improved communication across all parties.
- Reporting Key Performance Indicators—convenient tools to help manage allocated loss adjustment expenses (ALAE).
To learn how our Direct Repair Network can help you reduce cycle times, ease your adjusters’ workloads, and ultimately serve your customers better, contact us today.