Desk Review

QUALITY ASSURANCE DESK REVIEW

When you get an estimate from a repair facility or independent appraiser, how do you know it’s as accurate as possible? Not sure? Then you could be experiencing significant lost economic opportunities (LEO).

Our Quality Assurance Desk Reviews provide checks and balances on estimates written by repair facilities, independent appraisals, network repair facilities, CCCOne Open shops, and subrogation.

These reviews have been a driving force in providing value for our clients since 2001. That means for more than 20 years, we’ve helped companies like yours apply best practices and identify lost economic opportunities. Here are some of the ways we help you do it:

Features and Benefits

  • Licensed appraisers with real-world experience review estimates of damages.
  • Estimates are made via platforms that ensure consistency and meet industry standards (including CCCOne for auto, Adjustrite for heavy equipment, and Xactware for property)
  • Historical parts searches on subrogation demands ensure the availability of the part at the time repairs were made.
  • Our appraisers contact the repair facility and negotiate the price of repairs as well as document the relevant repair info, such as contact, TIN, and the number of repair days.
  • Audit summary information is measured and statistics are logged with a summary of audit results outlined for the adjuster with areas of variance, making it easier for your adjusters to identify and settle the claim.
  • Monthly management reporting measures Key Performance Indicators, conveniently helping assess audit results and return-on-investment.
  • Our desk reviews reduce an adjuster’s time spent per claim, with fewer supplements and contacts needing to be made. Simply put, we save your adjusters time and increase efficiency.
  • Total loss identification helps you easily identify total loss situations (ACV requests or total loss settlement services available)
  • Alternative parts sourced and applied per client repair guidelines help reduce the cost of repairs

To learn more about how our Quality Assurance Desk Reviews can help you avoid LEO and feel more confident about your claims estimates, contact us today.