Desk Review
QUALITY ASSURANCE DESK REVIEW
The quality assurance desk review program has been a driving force in providing value for our clientele since 2001.
Quality assurance desk reviews are centered around the need for a checks and balance on estimates written by repair facilities, independent appraisals, network repair facilities, CCCOne Open shops and subrogation.
While each of these sources are unique, there is a
consistent opportunity to apply best practices and
identify lost economic opportunities. (LEO) By measuring key performance indicators we better understand and manage the processes surrounding the entire auto
solution.
Features
- Licensed and experienced appraisers reviewing estimates of damages
- Estimates are reviewed/ re-written using: CCCOne (Auto), Adjustrite (Heavy equipment), Xactware (Property)
- Optional upload to CCC on completed audited estimates
- CCC Open Shop estimate/re-inspector reviews
- Historical parts searches on subrogation demands
- Agreed price with appraisal source provides: contact, TIN, number repair days
- Audit Summary information is measured and statistics are logged
- Monthly management reporting measures Key Performance Indicators
- Reduces adjusters time spent per claim, with fewer supplements and contacts made
- Total loss identification. (ACV requests or total loss settlement services available)
- Alternative parts sourced and applied per client repair guidelines